Deliveries and returns
The transport of your package
Packages are usually shipped within 48 hours after receiving your payment. The standard shipping method is by carrier, delivered with signature. Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.
Shipping costs include packaging, handling and possibly postage. They can contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order. We cannot combine two separate orders and you will have to pay the shipping costs for each of them. Your package is shipped at your own risk, special care is taken to the package containing fragile products.
Packages are oversized and protected.
Shipping costs
Delivery costs of 6 € for France in So Colissimo, 8 € in Chrono Relais and 12 € in Chronopost.
Delivery costs of 10€ for Germany, Belgium, Spain, the Netherlands, Andorra, Monaco.
Delivery costs of 12€ for Italy, Austria, Ireland, Liechtenstein, Luxembourg, Portugal.
Delivery costs of 18€ for Hungary.
Delivery costs of 55€ for Asia.
Delivery costs of 68€ for Central America and the West Indies, Oceania, South America, Africa.
Delivery costs of 21€ for Europe outside the EU.
Delivery costs of 24€ for Bulgaria, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania, Sweden.
Delivery costs of 20€ for Denmark, Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovenia, Romania.
Delivery costs of 36€ excluding tax for North America.
Shipping costs for an order whose weight and less than 7 kg.
Packages whose weight and greater than 7 kg will be the subject of a quote concerning the port.
For Switzerland in Colissimo International.
Delivery costs of 12.50 € excluding tax for an order whose weight and less than 7 kg, but you can request a transport quote if your order consists of light products (polishing foam, tray, ...). Packages whose weight and greater than 7 kg will be the subject of a quote concerning the port.
Delivery costs are charged for Guadeloupe, Martinique, French Guiana, Reunion Island, Mayotte, Saint-Pierre and Miquelon, Saint-Martin and Saint-Barthélémy, they are in So Colissimo of 39.00 € for an order whose weight and less than 7 kg, but you can request a transport quote if your order consists of light products (polishing foam, tray, ... ). Packages whose weight and greater than 7 kg will be the subject of a quote concerning the port.
Delivery costs are charged for New Caledonia, French Polynesia, Wallis and Futuna and the Southern Territories, they are in Colissimo of 65 € for an order whose weight and less than 7 kg, but you can request a transport quote if your order consists of light products (polishing foam, tray, ...). Packages whose weight and greater than 7 kg will be the subject of a quote concerning the port.
Delivery costs are charged for Algeria, Morocco and Tunisia, they are 29.95 € in Colissimo Internationale for an order whose weight and less than 7 kg, but you can request a transport quote if your order consists of light products (polishing foam, tray, ...). Packages whose weight and greater than 7 kg will be the subject of a quote concerning the port.
Some products on our site are only available on the departments of South Corsica and Haute Corse.
They are identified by the annotation "available only in southern Corsica and Upper Corsica" present in their respective product sheets.
Nevertheless, in case of order of one of these products by a customer residing outside these 2 geographical areas, the refund will be made and the rest of the order will be processed normally.
Satisfied or refunded: terms of exercise of the right of withdrawal
In accordance with the legal provisions, within 14 days of receipt of your product, you can exercise your right of withdrawal. You do not have to justify reasons or pay a penalty. With the exception of the return costs, which remain at your expense, we will refund all sums paid at the latest within 30 days of your withdrawal. On our proposal, you can also opt for another refund method.
In accordance with the legal provisions, the right of withdrawal cannot be exercised for products made to order such as tinted paint preparations, according to the consumer's particular specifications or on audio, video or computer software recordings unsealed by the customer.
